Movian helps customers discover and book curated day trips and micro-adventures by van. This Privacy Policy explains how Movian collects, uses, shares, and protects personal information when you use our website, mobile app, trips, customer support, and related services.
We designed this policy to be clear and practical. We collect information to help you create an account, book trips, manage pickup logistics, receive trip updates, make payments, get customer support, and help us operate Movian safely and reliably.
1 Information We Collect
We collect information you provide to us, information created when you use Movian, and information from service providers that help us operate the service.
Account Information
When you create an account or use Movian, we may collect:
- Name
- Email address
- Phone number
- Login credentials
- Profile preferences
- Communication preferences
Booking and Trip Information
When you browse, book, join, cancel, or review a trip, we may collect:
- Trip selections
- Pickup point and drop-off information
- Seat reservations
- Trip date, time, route, destination, and booking status
- Add-ons, such as gear, snacks, rentals, or other trip extras
- Promo codes, credits, discounts, or referral details
- Check-in, late arrival, cancellation, and no-show information
- Emergency contact information, if requested
- Special notes you choose to provide for trip logistics, accessibility, safety, or customer support
- Ratings, reviews, feedback, tags, photos, or other content you submit
Payment Information
Movian may collect payment-related information, such as:
- Billing name
- Payment method type
- Transaction amount
- Payment status
- Refund, credit, or promo code history
Payments are processed by third-party payment providers. Movian does not store your full payment card number or digital wallet credentials.
Location Information
Movian may collect location information when needed to support app features and trip operations, including:
- Helping you find nearby trips or pickup points
- Supporting pickup logistics
- Showing driver ETA or trip status
- Sending route, delay, closure, weather, or safety updates
- Helping customer support assist you during an active trip
Depending on your device settings and app permissions, Movian may collect location information while you are using the app and, during active trips, in the background. Background location may be used to support pickup coordination, trip status, safety, and customer support.
You can control location permissions through your device settings. Some features may not work properly if location access is turned off.
Device, Usage, and Technical Information
When you use our website or app, we may collect:
- Device type
- Browser type
- Operating system
- App version
- IP address
- General location derived from IP address
- Pages or screens viewed
- Features used
- Search, browsing, and booking activity
- Crash logs and diagnostic information
- Referral source or campaign information
Communications
We may collect information when you communicate with us, including:
- Customer support messages
- Emails, SMS messages, push notifications, and in-app messages
- Survey responses
- Feedback about trips, destinations, drivers, or the Movian experience
2 How We Use Information
Movian uses personal information to provide, operate, improve, and protect our service.
We may use information to:
- Create and manage your account
- Show available trips, destinations, pickup points, and recommendations
- Process bookings, payments, refunds, credits, discounts, and promo codes
- Coordinate pickup, check-in, trip rosters, driver communication, and day-of logistics
- Send booking confirmations, receipts, reminders, route updates, weather notices, delay notices, cancellation notices, and support messages
- Provide customer support
- Improve our app, website, trips, routes, destinations, and customer experience
- Understand demand for trips, destinations, pickup points, and add-ons
- Maintain safety, quality, and operational records
- Prevent fraud, duplicate bookings, unauthorized access, misuse, or safety issues
- Respond to incidents, disputes, support requests, or policy violations
- Send marketing communications where permitted
- Measure marketing performance and show more relevant Movian ads
- Comply with legal, tax, accounting, insurance, safety, and operational obligations
3 How We Share Information
Movian does not sell your personal information.
We share personal information only when needed to provide the service, operate trips, work with service providers, comply with the law, protect safety, or fulfill a request you make.
Drivers and Movian Operations Team
Movian drivers, admins, and operations team members may access information needed to run trips safely and efficiently, such as:
- Passenger names
- Pickup points
- Trip rosters
- Check-in status
- Emergency contact information, if needed
- Special notes you choose to provide
- Support or incident information related to a trip
Service Providers
We may share information with vendors that help us operate Movian, including providers for:
- Payment processing
- Maps, routing, and location services
- Email, SMS, and push notifications
- App hosting and cloud infrastructure
- Analytics and product performance
- Customer support
- Fraud prevention and security
- Data storage
- Marketing, advertising, and retargeting tools
- Survey tools
- Accounting, legal, insurance, and business operations
These providers may use information only to provide services to Movian or as otherwise permitted by law.
Trip Partners and Destination Providers
Some trips may involve third-party destinations, venues, activity providers, rental providers, ticketing partners, or add-on providers. When needed, we may share limited information with those partners to confirm your participation, fulfill your booking, support trip logistics, or provide the requested add-on.
Legal, Safety, and Protection Reasons
We may disclose information if we believe it is reasonably necessary to:
- Comply with law, legal process, or government requests
- Protect the rights, safety, and property of Movian, customers, drivers, partners, or the public
- Investigate fraud, misuse, safety incidents, disputes, or policy violations
- Enforce Movian’s Terms of Service or other policies
- Respond to insurance, accounting, tax, or operational requirements
Business Transfers
If Movian is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
With Your Direction or Consent
We may share information when you ask us to do so or give us permission, such as when you share a trip with another person, participate in a promotion, or connect Movian with another service.
4 Location Data
Movian uses location data for practical trip and app functionality, including pickup logistics, driver ETA, route updates, trip status, safety, and customer support.
Depending on your device settings and app permissions, Movian may collect location information while you are using the app and, during active trips, in the background. For example, background location may help Movian support pickup coordination, confirm trip progress, provide day-of assistance, or respond to safety or operational issues.
Movian does not sell precise location data.
You can manage location permissions through your device settings. If you disable location access, you may still use Movian, but certain features may require manual entry or may not work as intended.
5 Photos, Reviews, and Feedback
You may choose to submit ratings, reviews, feedback, tags, photos, or other content.
Movian may use this content to:
- Improve trips and destinations
- Help other customers understand the experience
- Respond to support issues
- Maintain quality and safety
- Share community content within Movian
Movian will not use an identifiable customer photo in paid advertising or promotional materials without appropriate permission.
6 Communications from Movian
Movian may send you service-related communications, including:
- Account messages
- Booking confirmations
- Receipts
- Payment and refund notices
- Trip reminders
- Pickup and route updates
- Weather, closure, delay, or cancellation notices
- Safety and operational alerts
- Customer support messages
These messages are part of the Movian service.
We may also send promotional emails, offers, surveys, product updates, community updates, launch updates, trip availability updates, or other Movian marketing communications where permitted. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Even if you unsubscribe from marketing messages, we may still send service-related messages about your account, bookings, payments, trips, safety, or customer support.
SMS and Text Message Communications
If you provide your phone number and opt in to receive text messages from Movian, we may send you SMS or text messages related to Movian, including launch updates, account messages, booking confirmations, trip reminders, pickup updates, route changes, delay notices, weather or safety alerts, customer support messages, promotional updates, and other Movian service communications.
Message frequency may vary depending on your account activity, bookings, trip status, and communication preferences. Message and data rates may apply.
You can opt out of Movian text messages at any time by replying STOP. You may request help by replying HELP or contacting us at privacy@movian.com. If you opt out, we may still send non-SMS service communications through email, push notification, in-app message, or other available channels where permitted.
Consent to receive text messages is not required to use Movian or make a purchase.
Movian does not sell, rent, or share mobile phone numbers, SMS consent, or SMS opt-in information with third parties, affiliates, or lead generators for their own marketing or promotional purposes. We may share SMS-related information with service providers, such as messaging platforms and telecommunications providers, only as needed to send, manage, secure, and support Movian messages.
You can manage push notification permissions through your device settings.
7 Cookies, Pixels, and Similar Technologies
Movian may use cookies, pixels, SDKs, and similar technologies to:
- Keep you signed in
- Remember preferences
- Support booking and checkout
- Understand website and app performance
- Improve customer experience
- Measure marketing performance
- Show more relevant Movian ads
- Retarget visitors who have interacted with Movian’s website, app, emails, or ads
- Detect fraud, bugs, or technical issues
Movian may work with analytics and advertising partners that use cookies, pixels, SDKs, device identifiers, or similar technologies to help us understand how people use Movian, measure advertising performance, and show relevant Movian ads on other websites, apps, and platforms.
Some of this activity may be considered “sharing” personal information for cross-context behavioral advertising under certain U.S. privacy laws. You may opt out of this type of sharing where required by law by contacting us at privacy@movian.com or by using any privacy controls we make available on our website or app.
You can also control some cookies through your browser settings and manage certain mobile advertising preferences through your device settings. Some parts of the service may not work properly without required cookies.
8 Data Retention
Movian keeps personal information for as long as reasonably needed to provide the service, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain safety and operational records, and improve our products.
Retention periods may vary depending on the type of information. For example, booking, payment, refund, incident, and customer support records may be kept longer than general app usage data because they may be needed for accounting, tax, insurance, dispute, safety, or operational reasons.
When information is no longer needed, we may delete it, anonymize it, or retain it only as required for legitimate business, legal, safety, or security purposes.
9 Security
Movian uses reasonable administrative, technical, and organizational measures to protect personal information.
No system is completely secure, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed. You are responsible for keeping your account credentials secure and for notifying us if you believe your account has been compromised.
10 Your Privacy Choices
You may have choices regarding your personal information, including the ability to:
- Access or update account information
- Request a copy of certain personal information
- Ask us to correct inaccurate information
- Request deletion of certain personal information
- Delete your account, subject to information we need to retain for legal, safety, operational, accounting, tax, insurance, dispute, or recordkeeping reasons
- Opt out of marketing emails
- Opt out of SMS or text messages
- Opt out of certain advertising or retargeting uses where required by law
- Manage push notifications through your device settings
- Manage location permissions through your device settings
- Control some cookies through browser settings
To make a privacy request, contact us at privacy@movian.com.
11 California Privacy Rights
If you are a California resident, you may have rights under California privacy law, including the right to:
- Know what personal information we collect, use, disclose, or share
- Request access to personal information
- Request correction of inaccurate personal information
- Request deletion of personal information
- Opt out of the sale or sharing of personal information
- Limit the use or disclosure of sensitive personal information where required by law
- Not be discriminated against for exercising your privacy rights
Movian does not sell personal information.
Movian may use advertising and retargeting technologies that could be considered “sharing” personal information for cross-context behavioral advertising under certain U.S. privacy laws. You may opt out of this type of sharing where required by law by contacting us at privacy@movian.com or by using any privacy controls we make available on our website or app.
Movian does not sell precise location data.
Movian does not sell, rent, or share mobile phone numbers, SMS consent, or SMS opt-in information with third parties, affiliates, or lead generators for their own marketing or promotional purposes.
To exercise California privacy rights, contact us at privacy@movian.com. We may need to verify your identity before completing certain requests.
12 Children’s Privacy
Movian is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.
Children may participate in Movian trips only as allowed by Movian’s trip rules and when booked by a parent or legal guardian where required.
If a parent or guardian provides information about a child for a trip, we use that information only as needed to support the booking, trip logistics, safety, customer support, and legal or operational requirements.
If you believe a child under 13 has provided personal information directly to Movian without parent or guardian consent, contact us so we can take appropriate action.
13 Third-Party Links and Services
Movian may link to third-party websites, apps, destinations, venues, payment processors, map services, advertising platforms, or partner services.
This Privacy Policy does not apply to third-party services that Movian does not control. Their privacy practices are governed by their own policies.
14 Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will provide notice through the app, website, email, or another appropriate method. The updated Privacy Policy will be effective when posted unless otherwise stated.
15 Contact Us
For privacy questions or requests, contact Movian at privacy@movian.com.